Client survey: Response rate doubled with Ninox

Personnel service providers deploying skilled workers to changing locations as part of employee leasing depend on feedback from the clients for quality control purposes. To do this, you can send out paper-based questionnaires – or automate the process with Ninox.

300+
partners
4
locations
100%
more responses

Customer profile

ms personal & service GmbH has been providing personnel services since 1989 and is based in Berlin, Hamburg, Frankfurt and Munich. Berlin is also home to the company's "ms nursing staff" department. There, the team led by Managing Director Peter von der Ahé‚ places qualified professionals from the nursing, geriatric care and healthcare fields with more than 300 partners nationwide.

ms personal & service GmbH

Challenge

Considerable manual effort required with paper-based questionnaires

Good care workers are in demand, particularly when temporarily deployed as part of personnel leasing with several clients per month. To ensure the quality of the work, the "ms nursing staff" team regularly conducts client satisfaction surveys following the deployments. For a long time, paper-based questionnaires were sent to the clients by post, which required considerable effort to manually collect and evaluate the feedback. On the other hand, filling out and returning the forms was also very cumbersome for the recipients, which resulted in a relatively low response rate. It was therefore necessary to find another more efficient solution.

Client Portrait
"
Thanks to Ninox, the response rate to client surveys has increased by 100% and the effort required to process them has decreased significantly.
"
Peter von der Ahé
Managing Director

Solution

Automation with Ninox-based SaaS Trio

With the support of 02100 Digital GmbH, a powerful solution for automating feedback processes was developed using the low-code Ninox platform, the Integromat integration tool and the Webflow webpage construction kit. Webflow provides the questionnaires as a frontend in digital form on its own website. From there, they are automatically transferred to Ninox via Integromat, which is used to manage and evaluate all the data. Conversely, personalized questionnaires can be generated and made available online from Ninox at the click of a mouse. The client only needs the URL and can fill out the form quickly and conveniently in the web browser. The data is immediately available in Ninox and can be analyzed there in a variety of ways without any manual intermediate steps.

Key Features:

  • Performance tracking
  • Quality control
  • Feedback management

Benefits

With Ninox and the integrated tools, the team led by Peter von der Ahé‚ has developed an individual database in a short time that is easily accessible for every employee. A process that previously took several manual steps has been reduced to a single click. Even reminder messages to clients are sent automatically after seven days. The advantages are obvious: on the one hand, the ms team saves an enormous amount of time in creating and distributing the questionnaires as well as in collecting and processing the responses. On the other hand, the effort for the addressees is also significantly lower, which has led to a doubling of the response rate. Moreover, the feedback comes much faster and can therefore also be processed promptly.

Did you like the summary?

Contact

Ninox is a collaborative, cloud-based platform for business teams. We empower users to build business applications and automate back office workflows with drag and drop tools.
Inspired? Get in touch with us