Emails going to junk
Hey all
I have several email-buttons throughout our database, and its a mixed result if the email goes to junk or not. The main culprit is our BLA submit email. It sends an email from the creator, to 3 emails plus 5 CC emails (one of which is the email of the sender, so they get a copy as well), with a PDF attachment.
We move the emails from junk to inbox and add to safe sender list, but still going to junk.
I'm wondering if the issue is that I have the senders email in the CC emails as well? The reason for this is so that they receive a copy for their reference.
Might also be worth noting that I'm not using user functions. Instead, I have a table with staff profiles which has their email - when they create the "frorm" they select themselves from the list and the button formula gets their email from that.
4 replies
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@Sarah .. Hmm.. I have noticed that on occasion that MacMail will route Ninox Support and other non-junk emails into Junk... Even through I have the support email address in my contacts... so I think it is a Mac Mail issue.. and not a Ninox / sendGrid issue.
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Hi Mconnen... that makes sense, because the person having the most issues is someone using a Mac. I think I'll just have to tell him to keep checking his junk mail, unfortunately.
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@Sarah, They can "try" unchecking "Filter junk mail before applying my rules" ... and create an appropriate rule.. based on subject, sender, etc.
Content aside
- 4 yrs agoLast active
- 4Replies
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