High manual effort with paper questionnaires
Good caregivers are in high demand. Often also as substitutes in the context of personnel leasing with several clients per month. To ensure the quality of the work, the team of ms pflegepersonal regularly conducts customer satisfaction surveys after the assignments. For a long time, paper questionnaires were sent to customers by mail for this purpose, which required a great deal of effort in manually recording and evaluating the feedback. On the other hand, filling out and returning the questionnaires was also very cumbersome for the recipients, resulting in a relatively low response rate. Therefore, a different, more efficient solution was to be found.