In order to optimally support families with holistic care at home, Paula-Pflege must work efficiently and flexibly. For this, it relies on Ninox and Netaveo.
Paula Pflege is an established company in the field of 24-hour care based in Hanover. True to the motto “Living at home with care”, the company supports families in the Hanover region in caring for their relatives. Paula Pflege creates for everyone individual care needs the appropriate care plan, provides nursing assistants and offers holistic services and support services that go beyond traditional care. This includes support with care aids, therapeutic measures and care level management. The company has a wide cooperation network with over 20 agencies in Eastern European countries to provide the right personnel.
The many stand-alone solutions and manual, paper-based processes were prone to errors and led to considerable expenditure of time and organizational difficulties. Customer lists were kept in Excel, patient records had to be maintained manually and documents had to be printed out several times a day. Managing Director Eleonora Nozon therefore decided automating processes push ahead and introduce a digital solution to address the weak points and further optimize the quality of services.
“We took on the challenge of developing our own system based on Ninox because we didn't find anything comparable on the market,” explains Felix Peters, the former project manager at Paula Pflege and current owner of Ninox Partner Netaveo. While looking for a suitable software solution, he came across the low-code platform Ninox.
The decision was made in favour of Ninox because of the adaptability of the platform: “Other systems were too static for our needs and expensive to adapt. Ninox gave us the flexibility we needed to solve Tailored exactly to our needs.”, says managing director Eleonora Nozon.
The result was a tailor-made solution that helps Paula Pflege to work efficiently and in a customer-oriented manner. The software is flexibly adaptable and can adapt to future requirements and changing needs, allowing it to grow with the company.
Eleonora Nozon and her team are now working with a fully digitalized patient management, which is tailored exactly to your needs. Significant efficiency gains were achieved by integrating modules for patient records, deployment planning and billing.
Information about patients, relatives and nursing staff is collected centrally and is available on the go at any time. This not only saves time, but also reduces the error rate and improves the quality of care. In addition, the automation of processes significantly reduces the workload for personnel. The resulting capacities can now be used for the essentials — supplying and advising customers. This is particularly important in times of a shortage of skilled workers: In this way, a full-time employee can be saved, which not only reduces costs but also helps to find and retain qualified personnel.
“In the past, we had to print out a lot of documents in order to have addresses and contacts available for assignments. That is no longer necessary now. Thanks to Ninox, we have all data available on the go and can access patient records and personal data at any time,” says Eleonora Nozon.
The project will continue to be supervised by Felix Peters, who set himself up with Netaveo in 2023 and specializes in the development of Ninox-based ERP applications. Based on Ninox and his experience in 24-hour care with Paula, he now offers the tailor-made solution Netaveo Care on.
The solution, based on Ninox technology, enables more efficient management of patient records, precise care and deployment planning, and automated billing.
This results in time and cost savings as well as an improved quality of care services — a significant added value for the company Paula Konzept GmbH, Paula — Living at home with care.
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